REFUND POLICY

Effective date: 2025-07-26

Thank you for subscribing to our services operated by Menard Maranan, doing business as Ascribe AI. We hope you are satisfied with our services, but if not, we're here to help.

1. Subscription Cancellation

You may cancel your recurring subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation, your account will remain active until the end of your current billing cycle. No refunds are provided for the remaining time in your current billing period after cancellation.

2. Refund Eligibility

Refund requests must be submitted within 14 days of your subscription start date. We will consider refunds in the following situations:

Technical Issues: You experience persistent technical problems that prevent you from using our service effectively, despite multiple attempts by our support team to resolve the issue. Examples include:

1. Software consistently fails to load or crashes
2. AI generation features are non-functional
3. Account access issues that cannot be resolved

Billing Errors: You were incorrectly charged due to an error on our part. Examples include:

1. Duplicate charges in the same billing period
2. Charges after properly cancelled subscription
3. Incorrect subscription tier charges

All refund requests are subject to our review and approval at our sole discretion.

Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond our control will not be honored.

3. Non-Refundable Situations

Refunds will not be granted for:

• Change of mind: after the 14-day eligibility period has passed
• Failure to cancel: your subscription before the renewal date (it is your responsibility to manage your subscription)
• External factors: beyond our control, such as:

  • Incompatible hardware or software
  • Poor internet connection
  • Third-party service issues
  • Changes in your personal or business circumstances
• Dissatisfaction with AI-generated content quality or results
• Unused credits: or generations from your subscription allowance

4. Refund Request Process

To request a refund:

1. Contact our support at [email protected] within 14 days of your subscription start date
2. Include the following information:

   Your account email address

   Subscription details (plan type, start date)

   Detailed explanation of the issue

   Any relevant screenshots or documentation
3. Our team will review your request and respond within 2-3 business days

5. Refund Processing

• Once your refund request is approved, we will send you an email confirmation
• Refunds will be processed within 5-10 business days of approval
• Refunds will be credited back to your original payment method used at the time of purchase
• Partial or prorated refunds are not available - approved refunds will be for the full amount of your most recent charge
• Upon refund approval, your account access will be immediately terminated

6. Dispute Resolution

If your refund request is denied and you wish to dispute the decision:

• You may submit additional documentation or information to support your case
• Final decisions rest with Menard Maranan and are binding
• You may seek resolution through your payment provider's dispute process if applicable

7. Changes to this Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

8. Contact Information

For refund requests or questions about this policy, please contact us at [email protected].

This refund policy is part of your service agreement with Menard Maranan, doing business as Ascribe AI, and should be read in conjunction with our Terms of Service and Privacy Policy.